To lead conversations that engage, an atmosphere of collaboration must be established. Solicit their personal stories in order to understand their values, hopes, dreams, and needs. Ask questions that illustrate how getting involved in change can stimulate their aspirations and inspire lofty goals that ultimately serve to improve their professional standing. Find out what they believe is the right thing to do, and invite their partnership in determining best next steps.
Source: http://dailytipsforbusiness.blogspot.com/2012/09/workplace-communication_7.html
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